Reservations
A reservation is considered confirmed only when ARCADIA officially communicates its acceptance (via email, phone, etc.) and after the deposit payment (caparra confirmatoria) has been received.
The requested rooms will be held until the deposit is received via bank transfer.
The payment of the deposit constitutes unconditional acceptance of the contract stipulated by ARCADIA, in accordance with Article 1326 of the Italian Civil Code.
The deposit does not accrue interest and is governed by Article 1385 of the Italian Civil Code (Caparra Confirmatoria).
According to the law, if one party provides a sum of money or an equivalent amount of fungible goods as a deposit at the time of contract formation, the deposit must be returned or applied toward the final payment if the contract is fulfilled. However, if the party who paid the deposit defaults, the other party has the right to terminate the contract and retain the deposit.
Under Italian law, a reservation is a binding contract that requires both parties to comply with the General Terms and Conditions of Service.
Payments
To secure a reservation, the customer is required to pay a deposit equivalent to 30% of the total stay cost (the exact amount is calculated at the time of booking). This percentage may be modified at ARCADIA’s discretion.
The deposit must only be paid after ARCADIA confirms room availability and officially accepts the booking.
By paying the deposit, the customer acknowledges and accepts ARCADIA’s quality standards, as displayed on the official website, along with the General Terms and Conditions of Sale.
Failure to pay the deposit within 7 days of booking will result in automatic cancellation of the reservation.
Important: Reservations will not be guaranteed unless the deposit is received.
The remaining balance for the stay must be paid upon arrival, after the customer has inspected the reserved accommodation. During this check, the guest must verify the room’s condition and report any issues immediately.
Any extra charges must be settled at the time of consumption.
Check-in / Check-out
In accordance with international hospitality standards:
- Check-in: 2:30 PM – 6:30 PM on the day of arrival.
- Check-out: By 10:00 AM on the day of departure.
The reserved and confirmed room will be held until 8:00 PM on the arrival day. If the customer fails to arrive or notify ARCADIA of any delay, the reservation will be canceled, and the room may be reassigned to another guest.
Changes to the Reservation
Any modifications to the original reservation (e.g., reducing the number of guests, changing the length of stay, etc.) must be communicated via phone or email at least 7 days before arrival. ARCADIA will then provide an updated price quote based on the new request.
If no prior notice is given, ARCADIA will deduct the cost of three nights per absent guest from the deposit as compensation (as outlined in Article 2, Chapter I, “Various Performance and Service Provisions” of the Provincial Collection of Customs). A new price quote will be issued based on the modified reservation.
Cancellation Policy
Before Arrival:
- If the customer cancels at least 30 days before the arrival date, a 15% penalty (deducted from the deposit) will be charged.
- If the cancellation occurs less than 30 days before arrival, the full deposit (30% of the total stay cost) will be retained as a penalty.
During the Stay:
- If the customer shortens the stay after check-in for personal reasons, they must still pay for the entire originally booked period. This is because a last-minute change results in a financial loss for ARCADIA, as the room could have been assigned to another guest.
Damages
Any damage to the room that is not reported upon arrival but is later detected by staff will be fully charged to the guest. The cost will be determined based on a technical assessment and official pricing list.